We would love to accept players from every country in the world, but some governments are more switched on than others.
To see the list of countries we don't accept players from, please visit our Terms and Conditions page.
Although we would be sad to see you go, you can simply contact us to let us know that you would like to close your account. We would also appreciate an explanation of why you chose to terminate your account. This will help us understand our players' expectations better and work towards meeting them.
To have your account reopened, please contact our Customer Support Team to request the account to be opened, however, if you requested to be self-excluded, the self-exclusion period needs to lapse before your account can be reopened.
There are several reasons why this may be the case. The most common ones are:
You are self-excluded, and the exclusion period is still ongoing.
We closed your account due to a decision we informed you about.
Your account is permanently closed due to compliance reasons.
Don't hesitate to get in touch with our Customer Support Team if you are still unsure of why you can't reopen your account.
We are happy to answer all of your questions through our Live Chat during the following hours:
Monday - Sunday: 08:00 - 02:00 (CET)
We are at your service every single day, even during public holidays. If you have any questions outside of our operational hours, feel free to send us a message at hello@boomzy.com and we'll get back to you as soon as possible.
We send the password reset email to the email address associated with your account. To check which email we have for you on our system, please contact our Customer Support Team. Also, please check your spam or junk folder as our email may have gone into one of these folders.
We will ask you to provide some personal information when making your first deposit. This information will then be verified through documents we will ask you to provide when making your first withdrawal. Boomzy prides itself on a quick, smooth verification progress, but if you want to avoid this small delay altogether you can upload your documents through the verification tab of your profile at any time.
To verify your identity, we will need one of the following documents:
Valid passport
Valid identity card
Valid driving license
Valid official residence document
To verify your address, kindly note the following requirements:
Your document must be dated within the last three months.
Uploaded copies must be clear, showing all four corners of the document.
The address on your account must be the same as in the provided document.
We understand it is inconvenient to have to wait before you can withdraw your winnings. That is why we strive to verify your documents within two hours after you've uploaded them to your account during our support hours. If you upload your documents outside of these hours, we will make sure to process them with priority the next day.
If you still remember the email address you signed up with, you can enter this address instead of your username. You can then find your username on your profile. To visit your profile, simply click the little avatar icon on the top right of your screen.
Did you forget both your username and the email address you signed up with? No problem, it happens to the best of us. Please contact our Customer Support Team to retrieve your username. We'll need to verify a few details before issuing your username.
It depends on which details you would like to update:
If you would like to change your name, please send us an email with the following information:
A copy of your new ID such as a passport, driver's license or national ID
A copy of your old ID with the previous name, as initially registered to your account
The reason your name has changed
If you would like to change your address, please upload a copy of an official document on the account verification tab of your player profile. This document should show your name, address, and the date (no older than three months).
You can only have one fiat currency linked to your account in combination with cryptocurrency. Once your non-crypto currency is set, you will not be able to change it.
If you want to change your fiat currency for a valid reason (e.g., you made a mistake during the registration progress or you moved to another country), please contact our Customer Support Team for further assistance.
Being players ourselves, we totally understand this concern. Your details are 100% safe when playing at Boomzy. We have many security protocols to ensure your data remains safe with us, too many to list here in fact. Please see our Privacy Policy for more information.
While we understand playing together with family members or friends can be fun, this is unfortunately not allowed. This is both to follow regulations and to guarantee the safety of your account.
Although keeping your login information safe is ultimately your responsibility, our Customer Support Team can assist you by informing you of the last actions performed on your account. In addition, we recommend you change your password as soon as you have even the slightest suspicion anyone other than yourself accessed your account.
The following deposit methods are available at Boomzy:
Card (Visa/Mastercard/Maestro)
Changelly
Crypto (CoinsPaid)
Interac e-Transfer
Interac Online
MuchBetter
MiFinity
Neteller
Rapid Transfer
Skrill
Please note that, depending on your country, not all payment methods may be available.
Yes! We only use your financial information to process your deposits and withdrawals and do not store this information on our servers. We also have several security measures in place to safeguard financial transactions.
Our transactions are processed through the reputable third-party provider SafeCharge. This company uses a 3D secure system to verify transactions, TPP identity and regulatory checks and is fully PSD2 compliant. All web wallet transactions are made directly with your web wallet provider.
You will be happy to know that we cover the payment fees for any deposits you make at Boomzy. Your web wallet provider may charge you account fees for having the account with them, but this is independent of the deposits you make at Boomzy.
We understand you don't have time to waste and therefore all deposit methods, except for crypto, are instant.
ADA requires 15 confirmations, each taking an average of 1 minute for a total average of 15 minutes.
BTC requires 1 confirmation which takes an average of 15 minutes.
DOGE requires 6 confirmations, each taking an average of 1 minute for a total average of 6 minutes.
ETH requires 10 confirmations, each taking an average of 14 seconds for a total average of 3 minutes.
LTC requires 6 confirmations, each taking an average of 3 minutes for a total average of 18 minutes.\
SOL requires 1 confirmation which takes an average of 5 seconds.
TRX requires 19 confirmations, each taking an average of 3 seconds for a total average of 1 minute.
USDC (ERC-20) requires 10 confirmations, each taking an average of 30 seconds for a total average of 5 minutes.
USDTE (ERC20) requires 10 confirmations, each taking an average of 14 seconds for a total average of 3 minutes.
USDTT (TRC20) requires 19 confirmations, each taking an average of 3 seconds for a total average of 1 minute.
Contact our Customer Support Team should you experience any delay with a deposit being credited to your account.
Most of the time, deposits that do not make it to your account weren't deducted from your payment method, so this is the first thing you should verify.
If a deposit has been successfully deducted from your wallet or card, please notify our Customer Support Team right away. We treat these matters with high priority and will do our utmost to resolve the situation promptly.
Yes, you can! All that is required to be able to make withdrawals is to go through our super-fast verification process. Once this is done, you can withdraw your funds whenever you want. Even when you have an active bonus on your account, you can still withdraw the real money portion of your balance. This will, however, void the bonus money part of your balance.
We try to approve all withdrawal requests as soon as possible. Below you can find all available withdrawal methods as well as the amount of time it generally takes for us to approve your request during business hours (09:00 – 17:00 CET). This way you know when you can expect to receive your winnings for each method.
Method | Approval | Processed | Total |
|---|---|---|---|
| Skrill | < 8 hours | Instant | < 1 day |
| Neteller | < 8 hours | Instant | < 1 day |
| MuchBetter | < 8 hours | Instant | < 1 day |
| MiFinity | < 8 hours | Instant | < 1 day |
| Crypto (CoinsPaid) | < 8 hours | < 1 Hour | < 1 day |
| Interac | < 8 hours | 1 - 2 days | 1 - 2 days |
| Rapid Transfer | < 8 hours | 1 - 2 days | 1 - 2 days |
| Credit Card | < 8 hours | Up to 3 working days | 1 – 3 days |
| MiFinity Bank Transfer | < 24 hours | Up to 4 working days | 4 – 5 days |
| Direct Bank Transfer | < 24 hours | Up to 4 working days | 4 – 5 days |
We are only able to pay withdrawals to a method you used to make a deposit into your Boomzy account.
You will be happy to know that we will cover these costs for you! The only exception to this is the possible transfer cost your own bank may possibly charge you, which is outside of our control.
We have added an option on your withdrawal page to enable you to cancel pending withdrawals at your own convenience.
If you can't find the option or if you would prefer our Customer Support Team to cancel your pending withdrawal for you, simply let us know and we will take care of it.
Bonus codes enable you to receive bonus funds from the house, on top of your deposit. To redeem a bonus, you will need to enter the relevant bonus code on the deposit page, together with your chosen deposit amount and payment method. The bonus will then automatically be added to your account. Bonus codes are available to both new and existing players.
You are more than welcome to try our offer by making use of our first deposit bonus. But please don't try to circumvent the wagering requirements or get around our bonus rules in any way - if you do, you won't be allowed to keep your winnings. As long as no abuse takes place, bonus hunts are allowed with bonus money. Please make sure you stay at least 1 EUR or currency equivalent above 0 when hunting.
We do try to be as player-friendly as possible, but we also need to protect ourselves against bonus abuse. Click here for our full Bonus Rules, or feel free to drop us a message in the Live Chat at any time!
Yes, and first you need to convert it into real money by wagering the amount a certain number of times. We apply player-friendly wagering requirements, but do have to protect ourselves from bonus abuse. You can follow your progress at any time by having a look at your bonus page. You can withdraw your real money balance at any time, but doing so before completing the wagering requirements will cause your bonus money to be voided.
Yes. We usually do give you a generous amount of time to fulfil the wagering requirements and convert your bonus money into real money, but all of our bonuses do eventually expire. You can always see the expiry date of the bonus in the 'Bonus' section of your profile.
No problem! Do keep in mind, however, that a cancelled bonus cannot be re-added. You can cancel your bonus at any time by clicking the 'Cancel Bonus' button in the 'Bonus' section of your profile.
When you ask for a withdrawal while you have an active bonus, your bonus will also be automatically canceled.
Unfortunately, you can only have one active bonus (bonus code) in your account at any time.
Each bonus has different requirements and a different wager amount. You will generally find these requirements to be quite player-friendly! You can always find the wagering requirements for your current bonus in the account profile screen, under the 'Bonus' section.
We also do our best to clearly explain the requirements of each bonus offer in the email you receive about this.
We like to keep things simple, so the same rules apply to our free spins bonuses and our regular deposit bonuses. You will always find the conditions of the bonus in the email we send you about the offer.
The only thing to keep in mind is that the wagering requirements will depend on your free spins winnings, not the bet value of the free spins. This means you should play your free spins first and only then move on to another game, as any other bet you make before the wagering requirements are added will clear your bonus and remove your free spins.
Yes, you will always be rewarded when playing at Boomzy. On top of our very lucrative Loyalty System , we also have surprise bonuses, birthday gifts and weekly cashback offers.
We often send out freebies and promotional offers via email.
If you have not received any offers from us recently, please check with our customer support team. We will verify if we are sending our emails to the correct address and also inform you about any possible promotions you can take advantage of.
Alternatively, you can look at our promotions page to see all active promotions.
Please check our general Bonus Rules and the Terms & Conditions of the bonus for the most common reasons. You may be playing a game that does not count towards clearing your wagering requirements.
We're sorry to hear that! Did you make sure to enter the correct bonus code before making your deposit? This is required for all bonuses offered at Boomzy.
It may also be that the bonus has expired or that you were not eligible for the bonus. This information is displayed on the deposit page when you enter the bonus code.
If these common reasons don't answer your question, please let our Customer Support Team know which bonus you wanted to use and we will figure out what went wrong.
As soon as you play your first spin on Boomzy, you start earning Loyalty Points and Loyalty Coins. Loyalty Points determine your level, while Loyalty Coins can be exchanged for bonuses. The higher your level, the faster you will earn Loyalty Coins!
Level | Total Loyalty Points | Loyalty Points To Reach Next Level | Loyalty Coins Earned Per Loyalty Point |
|---|---|---|---|
| 1 | 0 | 1 | 1 |
| 2 | 1 | 34 | 2 |
| 3 | 35 | 265 | 4 |
| 4 | 300 | 400 | 6 |
| 5 | 700 | 600 | 8 |
| 6 | 1300 | 1500 | 12 |
| 7 | 2800 | 2900 | 20 |
| 8 | 5700 | 7800 | 22 |
| 9 | 13500 | Max level | 25 |
The rate at which you earn Loyalty Points depends on the RTP of the games you are playing:
RTP | Bets Needed Per Loyalty Point |
|---|---|
| Up to 96.80 | 45 EUR |
| 96.81 to 97.50 | 58.52 EUR* |
| 97.51 to 98.00 | 72 EUR |
| 98.01 to 98.50 | 99.12 EUR* |
| 98.51 to 99.00 | 144.23 EUR* |
| 99.01 to 99.30 | 207.37 EUR* |
| 99.31 to 99.60 | 360 EUR |
| 99.61+ | Not eligible for earning Loyalty Points |
*These numbers are slightly rounded.
Until at least the end of the month after you achieve your level. Example: you earn 35 Loyalty Points in November, which is enough to reach the third Loyalty Level. This level is carried over to December, but if you earn less than 35 points by the end of December, your level will decrease in January (to level 2 if you earned 1-34 Loyalty Points or to level 1 if you earned 0 Loyalty Points).
Simply go to the Loyalty tab of your personal profile and choose how many Loyalty Coins you would like to exchange for a bonus.
You receive 1 EUR (or the equivalent in your local currency) for each 100 Loyalty Coins you can exchange.
You can exchange between 100 and 500,000 Loyalty Coins per transaction. You can exchange Loyalty Coins as many times as you want, as long as you make sure to complete each bonus before exchanging Loyalty Coins for a new bonus.
Yes, and the requirements for doing so are very friendly! As soon as you bet the amount of your bonus 5 times, it will be converted into real money. You have 7 days to convert your Loyalty bonuses into real money.
Not much, you are almost up to speed! Just remember that you need to fulfil the wagering requirements within 7 days after activating a Loyalty bonus. Also be aware that our Bonus Rules also apply to Loyalty bonuses.
If your casino game is stuck either due to your internet connection or a technical fault, all data will be stored, and no money will be lost. If you still needed to take action (decide whether to hit, stand or split in Blackjack, for instance), the game will reopen ready for you to make your decision when you get your connection back or when you refresh the page. You can try to clear your cache & cookies, then reload and resume your game.
If the game does not continue from where you left off, this indicates the game continued in the background during the disconnection. Any possible winnings at the conclusion of the game round will have been credited to your account. If the problem persists, please contact our Customer Support Team for assistance.
This procedure is somewhat different for the Live Casino, where the gameplay cannot be paused. You will find more information about this situation below.
To avoid inconveniences for other players, we unfortunately can't store your data and pause the game in the Live Casino the way we would for other games.
A good broadband internet connection is essential for all live games. To get the best possible connection, avoid streaming content while you play and don't have new browsers/windows open as this may slow down your connection.
Clearing cache, cookies, and temporary internet files on a regular basis also may provide a better experience.
If you lose connection, you'll automatically stand when it's your turn to make a move. If the dealer goes bust or has a lower value than your original two cards, you'll still win the game.
Your win or loss will be reflected in your casino history within 20 minutes of disconnection. A detailed Live Casino bet history is available in the table lobby - look for the 'History' button on the streaming screen.
If you make an ante bet and don't manage to make a call bet in time, the hand will automatically be considered as a fold.
If you already placed one or more bets, then these will stand and the game will have continued in the background. Your bet will still be deducted, and any winnings automatically added to your account.
Your casino game history is recorded under the 'Bet history' of your profile. Should this not be the case or if you are unclear on the outcome of your game round, simply let our Customer Support Team know so they can look into this for you.
Yes! You can deposit directly with one of our many supported cryptocurrencies. Alternatively, you can use our payment partner Changelly to make a fiat deposit, which will then be converted into the cryptocurrency of your choice. As soon as the blockchain confirmation finalizes, you will receive the funds in your account.
The time this takes depends on the blockchain confirmation speed and network load, which varies from coin to coin. Below you can find the average times:
ADA requires 15 confirmations, each taking an average of 1 minute for a total average of 15 minutes.
BTC requires 1 confirmation which takes an average of 15 minutes.
DOGE requires 6 confirmations, each taking an average of 1 minute for a total average of 6 minutes.
ETH requires 10 confirmations, each taking an average of 14 seconds for a total average of 3 minutes.
LTC requires 6 confirmations, each taking an average of 3 minutes for a total average of 18 minutes.
SOL requires 1 confirmation which takes an average of 5 seconds.
TRX requires 19 confirmations, each taking an average of 3 seconds for a total average of 1 minute.
USDC (ERC-20) requires 10 confirmations, each taking an average of 30 seconds for a total average of 5 minutes.
USDTE (ERC20) requires 10 confirmations, each taking an average of 14 seconds for a total average of 3 minutes.
USDTT (ERC20) requires 19 confirmations, each taking an average of 3 seconds for a total average of 1 minute.
We have had many issues with game providers and cryptocurrency in the past. Some providers didn’t support cryptocurrency; others showed incorrect balance amounts or caused other problems. Most providers also use identical minimum stakes for cryptocurrency and fiat, which frequently resulted in extremely high minimum bets (a minimum bet of 0.20 EUR is fine, but a minimum bet of 0.20 mBTC is a lot of money!).
That is why we now calculate the fiat equivalent of your cryptocurrency balance on our side. We then communicate this fiat equivalent to the game provider instead of your crypto balance. We still process all your bets and wins in your crypto balance and recalculate the fiat equivalent to display in-game after each bet and each win.
The default in-game currency shown for cryptocurrency balances is EUR. However, players who chose another fiat currency during the registration progress will see that currency in-game instead. If you have no active fiat wallet on your account yet, you can create one by initiating a deposit in the currency of your choice, which will also change the balance shown in-game. Your wallet is created as soon as you click the deposit button to open an external window of one of our payment providers. It is not required to finalize this deposit.
Although we show a different currency in-game to optimize your game experience, we still calculate all of your bets and wins in cryptocurrency in the background.
We currently support Bitcoin, Ethereum, Litecoin, TRON, Dogecoin, Cardano, Solana, USD Coin and Tether (ERC20 and TRC20), and are planning to add more cryptocurrencies in the near future.
Boomzy does not charge any fees for depositing, withdrawing or playing with cryptocurrency. We also don’t charge any fees for the in-game conversion process outlined above. Although there are no fees on our side, depositing to your unique player wallet at Boomzy does come with some network fees, which we do not control. The full amount you receive in your wallet will be available for you to play with. If you use Changelly to make a cryptocurrency deposit at Boomzy, they may charge a small fee for your deposit. This fee is displayed before you confirm your deposit.
Although we show a different currency in-game to optimize your game experience, we still calculate all of your bets and wins in cryptocurrency in the background. Due to rounding, you may notice a small discrepancy at the end of a game round. Larger differences are due to the volatile nature of cryptocurrency. We update the exchange rate several times per hour and recalculate your fiat balance after each bet, based on the current exchange rate.
Yes! . Loyal players may also occasionally receive extra bonuses at our discretion.
We welcome those who want to play with cryptocurrency with open arms, so there are no hidden fees or inconveniences. We do, however, need to protect ourselves from those who may want to use Boomzy as a platform to store cryptocurrency without the intention to play, which we do not allow.
That is why we reserve the right to retrospectively apply the crypto/EUR exchange rate of the date the deposit was made when making a cashout. We only enforce this right when you haven’t played in 30 days or circumvented this inactivity rule (e.g., by infrequently placing low bets).
Boomzy is here to look after you like a brother. If you're having difficulty controlling your gambling, there are various Responsible Gaming options available to you:
Taking a break for any duration of your choice.
Self-exclusion, where you will be unable to access your account for a period of time.
Setting a deposit limit to help control the amount of money you spend at Boomzy.
These options are explained in more detail below. If you'd like to close your account for reasons not related to Responsible Gaming, please contact our Customer Support Team to request this.
At Boomzy we look after you like a brother, and we never want you to take it too far. Sometimes it makes sense to take a break from gambling. You can request a break for any duration, including the following suggested periods:
24 hours.
48 hours.
1 week.
2 weeks.
3 weeks.
1 month.
2 months.
3 months.
To set a break period, visit the Self-exclusion tab of the Gambling limits section of your account page.
When your 'take a break' period expires, your account will automatically be reactivated. On request, we can take a look at your account sooner, but we don't guarantee to reopen your account if it's not in your best interests.
When your 'take a break' period expires, your account will automatically be reactivated. On request, we can take a look at your account sooner, but we don't guarantee to reopen your account if it's not in your best interests.
At Boomzy, we look after you like a brother. If you ever become concerned about your gambling behaviour, or reach the point where you feel you can't play safely, you need to stop. We will help by excluding you from future gameplay at Boomzy.
At Boomzy, we look after you like a brother, and we want you to stay in control so gambling is a fun and positive experience.
To help, you can set deposit limits for any of the following time periods:
A daily limit that applies for any deposits made during the last 24 hours (daily limits).
A weekly limit that applies for any deposits made during the last 7 days (weekly limits).
A monthly limit that applies for any deposits made during the last 30 days (monthly limits).
After setting a limit, the system takes into account all deposits already made during the time period you have selected. For example: if you already made a 100 EUR deposit in the last 24 hours and you introduce a daily deposit limit of 100 EUR, the next time you will be able to deposit is 24 hours after the last deposit of 100 EUR took place (or after reaching the 100 EUR limit chosen by you).
If you would like to decrease or increase your deposit limit, visit the 'Gambling limits' section in your account page, or send us a message at hello@boomzy.com and we will take care of your request as soon as possible.
